Question 1

When and how could I receive my tickets?

Accepted Answer

You can receive your tickets within 24 hours by email after receiving full payment. Electronic tickets will be sent to clients via e-mail that they must print them and carry with them at the airport. In case that the customers require printed itinerary, then the prints would be delivered through courier/post and in that situation, suitable charges will be mentioned at the time of booking.

Question 2

If I need to cancel or change my ticket, what should I have to do?

Accepted Answer

Before the departure of flights, you can cancel or change your ticket by simply talking to our Customer relation representative over the phone or you can also write them an e-mail to cancel your ticket. If we do not receive any remaining payments within 72 hours of the booking, then the reservation will automatically be canceled. All the tickets are issued on the basis of non-refundable and non-endorsable unless stated otherwise.

Question 3

Why Should I book through eTrips & Tours?

Accepted Answer

One benefit of making your air reservations with us is that we are able to understand your needs whilst arranging your travel itinerary. Our travel consultants will be able to suggest the best airlines with the most flexible conditions for your travel. We also monitor the travel itinerary and are able to advise of any changes that the airline may make. Finally, we know which airlines are the most reliable, have good on-time records and are more passenger orientated.

Question 4

Can I use someone else's credit card to pay for a ticket?

Accepted Answer

We only accept the Debit / Credit card of the leading passenger. If the Card holder is not the passenger, means he is not travelling then we do not accept the card payment online or over the phone. In that case, the Card holder must come to our office with the chip and pin card and we will physically charge / process the card on our machine.

Question 5

What Reservation problems should I expect?

Accepted Answer

If you are planning on traveling during any holiday period, it is advisable to plan well in advance. Generally 3-6 months ahead is advisable. Also you would be able to get the best deals within this period. Closer to departure in holiday period, airlines often close out availability on cheaper fares. However, if you are looking for a late getaway, we would still be delighted to assist in your travel plans.

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